Three builders supply roughly 60% of turnover
Hartley Constructions, Vaughan Homes and Ridge Developments. All three came through the owner personally; Hartley since 1998. None are on a written contract — work is allocated by a phone call to the owner, usually on a Friday.
You confirmed this · Conversation, 12 March
Domestic work arrives by phone and word of mouth
No advertising spend. The office mobile diverts to the owner after 5pm and on weekends, which is when roughly a third of domestic jobs are booked.
You confirmed this · Conversation, 12 March
Maintenance contracts with two aged-care facilities
Annual, renewed each June. Renewal has never been competitive — both are handled by the owner directly.
Captured — not yet confirmed · Conversation, 2 April
Still only in your head
- · Why the fourth builder stopped calling in 2023 — and whether that relationship is recoverable
- · Which domestic suburbs are worth travelling to and which are not
Kira will bring these up in conversation rather than sending you a form.